Customer Service Fail

[The Biff Lebowski]

Dear FBHW Customer Service,

I received an e-mail that there would be 4 more attempts to charge my card for a VIP membership. I have no card on file and cancelled my membership but wanted to make sure that the card, which I removed far in advance of the renewal date, didn't receive another charge attempt. Please advise.

Your pal,

Biff

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Thank you for contacting the Customer Service Team at freebeerandhotwings.com.

If you are having difficulties placing your order with your credit card, it could be due to the fact that your credit card billing address in our system does not match the information in your account. Please be sure that the billing address in our system matches exactly with the information on your credit card statement.

Thank You,
Customer Service Team
FreeBeerAndHotWings.com

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Dear Customer Service Team,

Thank you for reading my e-mail. It's obvious that your comprehension skills are as finely honed as Eric Zane's math and handsome skills.

I realize that you are probably a bot and that would excuse your reading comprehension failure. Either that or you're an engineer or a bass player. Possibly both.

Now, let's try this again:

I received an e-mail that there would be 4 more attempts to charge my card for a VIP membership. I have no card on file and cancelled my membership but wanted to make sure that the card, which I removed far in advance of the renewal date, didn't receive another charge attempt. Please advise.

Thank you.

[The Biff Lebowski]

The background on this is that I received a free 30 day VIP membership. In order to sign up for this, I had to give them a credit card number.

I gave them the number of the debit card that is loaded when I donate plasma. After signing up, I immediately removed this card from my account. Yet, even though the card was removed, the company who does the billing still attempted to make a charge on it.

I don't have enough opportunity to fully utilize the VIP membership and, while it's a pretty small cost, I'm not going to pay for something I don't use.

I know that this is no fault of the show and really want to make that clear.

[Queenie]

Funny!! You need to send that to Steve, if only for the laugh!!

[The Biff Lebowski]

I sent it to Steve and explained that I know it's not an issue with the show.

I did receive a reply from customer service saying that my account has been canceled. They went to the Biff Mayhem school of replies:

One sentence, very pithy and direct. I like it.

[Rebel]

Okay, but you're a dick for not buying a VIP membership. You might as well be stealing food right out of Hot Wing's new baby's mouth.

(I kid, I kid!)